RETURN POLICY

To be eligible for a return your item must be in the same condition as it was received. Before returning, I recommend packaging the artwork exactly as it was upon arrival. This will minimize the likelihood of any damage in transit.

Return shipping fees will be paid by the collector. A refund will be issued as soon as the artwork arrives back at my studio and I can confirm it is damage-free. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return questions at info@deilersart.com.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item. This way I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like framed original art pieces, framed canvas prints and aluminum panels. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to process an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@deilersart.com.